Refund Policy

At AE Digital Card, we strive to provide exceptional service and value through our digital discount card memberships. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and cancellations of our memberships.

1. Cooling-Off Period

We offer a 14-day cooling-off period from the date of purchase during which you may request a full refund if you are not satisfied with your membership. To be eligible for a refund during this period, you must not have redeemed any offers or discounts using your digital card.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• You request a refund within 14 days of purchase and have not used any membership benefits.
• There is a technical issue that prevents you from accessing your digital card, and our support team is unable to resolve the issue within a reasonable timeframe.
• We make a significant reduction in the number of Partner Venues or benefits offered that materially impacts the value of your membership.

3. Refund Process

To request a refund:

1. Contact our customer service team at [email protected] or call +971 4 123 4567.
2. Provide your membership details, including the email address used for registration and the date of purchase.
3. Clearly state the reason for your refund request.
4. Our customer service team will review your request and respond within 3 business days.

4. Refund Processing

If your refund request is approved:

• Refunds will be issued using the same payment method used for the original purchase.
• Full refunds will be processed within 10 business days after approval.
• Partial refunds, if applicable, will be calculated based on the unused portion of your membership term.
• Your digital card will be deactivated once the refund is processed.

5. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• The 14-day cooling-off period has expired and you have used your membership benefits.
• You have violated our Terms and Conditions, such as sharing your digital card with others or attempting to duplicate it.
• You are requesting a refund solely because a specific Partner Venue discontinued their offer or changed their terms.
• You no longer wish to use the membership for personal reasons after the cooling-off period.
• You are unable to use the membership due to circumstances beyond our control, such as your relocation or personal circumstances.

6. Partial Refunds

In certain cases, we may offer a partial refund for the unused portion of your membership term. This is at our discretion and will be determined based on the specific circumstances of your refund request and the duration of time you have held the membership.

7. Membership Cancellation

You may cancel your membership at any time by contacting our customer service team. However, cancellation does not automatically entitle you to a refund. Refund eligibility will be determined based on the criteria outlined in this policy.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

AE Digital Card
Downtown Dubai, Sheikh Mohammed bin Rashid Blvd
Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567

Last Updated: May 20, 2023